BUPLAS BY FUTURE PERFECT
Dr. Jane Lockwood founded Future Perfect back in 2005 with the aim to promote best practices in workplace communication. For more than a decade Future Perfect has partnered with multinationals and contact centres to improve customer service and KPIS through transforming language and communication skills.
Future Perfect's product suite is BUPLAS: the only end-to-end communication solution for recruitment, training, and operations.
Adjunct Associate Professor, Department of English, Hong Kong Polytechnic University. Consultancy role to the Department of English City University of Hong Kong. This position involves teaching and supervision of post-graduate students.
Associate Professor, Department of English, City University of Hong Kong. This position is a full-time academic post with the usual requirements of regular academic output, teaching and supervision. I also coordinate the College of Business English language provision with an enrolment of 1,000 students.
Head of the English Language Centre (ELC) and Associate Head & Associate Professor in the Department of English, City University of Hong Kong. This was a concurrent administrative and academic position that required leadership and change management in the ELC and reported directly to the Associate. Provost of the university. I was also part of the management team of the department and taught undergraduate and postgraduate courses, supervised postgraduate theses and published.
Visiting Associate Professor in the Department of English and (Acting) Head (February 1st –on-going) of the English Language Centre (ELC) at the City University of Hong Kong.
Jane Lockwood is the co-founder of Future Perfect Inc. She has a broad range of positions in universities and other educational management posts in Australia, Hong Kong and the Philippines. Her area of research interest relates to assessment, evaluation processes, and workplace communication curriculum development.
Her PhD investigated the curriculum and evaluation processes in Hong Kong workplaces and she has subsequently published in this area. Jane's research has been in the areas of communication and language assessment in the business processing outsourcing (BPO) industry.